Happiness is important. It’s important for your own life satisfaction and enjoyment. And it is equally important for your family, the people in your care and the people you work with.
Since 2006, Happiness & Its Causes has been an important forum for exploring the many and varied causes for a happy and fulfilling life. We present the world’s brightest minds in psychology, science, education, business and the arts over an unforgettable two days. Be inspired by a faculty of 40+ speakers from around the world, presenting to an audience of 1,000+ conference delegates.
Join us at Happiness & Its Causes 2020 for a rich and inspiring experience, connecting with like-minded delegates and speakers. Explore the big questions in life and uncover what will bring lasting, genuine happiness for you, those you love and those in your care. It is equally relevant to individuals and professionals. Bring your whole family or work group to this inspiring event!
HOPIN TROUBLE SHOOTING INFO
Currently Hopin events are compatible with Desktop (web) on the following browsers.
- Google Chrome Mozilla Firefox
- Other independent browsers that accept webRTC technology may be compatible.
- Safari is not fully compatible for video.
- Explorer/Edge is not compatible.
I can’t access Hopin
If you’re having trouble accessing Hopin, make sure you’ve completed the following.
- Check your default browser, is it Explorer/Edge? They are both not compatible with Hopin, we recommend Google Chrome.
- Check you firewall settings.
- If you are using a work computer you might be blocked from accessing Hopin. Please check with your IT team.
I’m having issues logging into my Hopin account
Earlier this week, Hopin moved from .to domain to .com domain and some of their users have been having issues.
If you cannot access your Hopin account. If you need to reset your password and the reset function isn’t working for you, please do the following steps:
Step 1. Ensure that you are using Google Chrome.
Step 2. Clear the cookies on your browser and quit the browser application.
Step 3. Open you browser back up again and request a password reset on the sign in page.
If you continue having issues, please let Hopin know ASAP via email@example.com They are happy to help. Please let them know you are an attendee of the Happiness & Its Causes conference.
Can I join a Hopin event from a mobile device?
Hopin’s web app is now available on mobile devices! You can now attend from your phone and tablet with limited functionality. You can view the Stage, view Sessions, view Expo, chat, and use the Networking features of your event. (Note: You will not be able to join live on camera in the interactive Q& A sessions or at a workshop.)
We highly recommend that you Complete your Hopin profile – think of this as your business card, it is what attendees will see, so add:
- Your photo
- Your headline – should be as simple as job title, company name
My connection has frozen or dropped out
1. Try refreshing your browser.
2. If that does not work, please shut down the browser completely and restart re-enter the event.
3. If that does not work. Restart your computer and re-enter the event.
I’ve joined the event but I can’t hear to see anything
If you can’t hear or see the video stream:
- Make sure you are using Google Chrome
- Check your sound settings and make sure your speakers aren’t on mute
- Check your sound settings to make sure your speakers are the default speaker on the computer
- If you are using a work computer you might have a firewall blocking you from accessing Hopin fully. Please check with your IT team or try to disable the firewall.
- You can also try restarting the browser and computer and re-enter the event.
There are a few things you can do to optimise your festival experience to avoid poor connections that result in video and sound issues. Most often this is due to internet connectivity issues. You can try:
- Plugging your computer directly into your router or modem via an ethernet cable – it will give you the fastest connection speed
- Doing a speed test to see how your internet speed is. Generally over 15-20mbps is a good speed and should ensure a smooth connections.
- Using headphones will assist in hearing the best sound.
I can’t join a workshop session
Note: the workshop sessions are moderated, you will not be able to join the session on camera unless the moderator approves your request.
If you’re having trouble joining a Session, make sure you’ve completed the following.
- You are not on a mobile device as you cannot join on camera from a mobile device.
- Your audio or video devices might not show up. If so, make sure you have enabled browser permission for Hopin to access your camera and microphone.
- Refresh the webpage – most of the time, a refresh of the webpage will fix most problems.
Is Happiness & Its Causes 2020 going ahead?
Yes – Covid-19 has dramatically changed our lives and the way we work. Due to government restrictions of large gatherings, the decision was made to take the conference virtual in November 2020. After running a very successful virtual Workplace Wellness Festival in August 2020, we are even more excited to bring the Happiness & Its Causes 2020 conference to you virtually!
Where Will the Virtual Happiness & Its Causes Be Held?
Happiness & Its Causes 2020 will be held online using event platform HOPIN. The virtual conference and workshops give delegates the same access to top speakers from Australia and around the world from the comfort and safety of their home or workplace. Some of the feedback we received after hosting Workplace Wellness Festival virtually, was that people felt even more connected as they could ask questions and engage with speakers and attendees via the chat function in real time.
What is the format of the virtual Conference?
Held online over four days, Happiness & Its Causes 2020 features the 2 day conference and 2 days of interactive post conference workshops. And we’ve kept all the elements of the physical experience that you love – speaker keynotes, speaker presentations, panels, fireside chats, personal stories, Q&A sessions with speakers plus there is even live face to face networking and virtual exhibition booths!
What is the format of the Workshops?
The workshops are your opportunity to dig deeper into specific themes of interest to you, with world-leading psychologists, thinkers and happiness experts.The workshops will be a combination of speaker presentations, Q & A and some interactive exercises.
Sat 21 Nov there are four workshop sessions:
Session 1: 9:30am-11:00am Session 2: 11.30am-1:00pm Session 3: 1.30pm-3:00pm Session 4: 3.30pm-5:00pm
Sun 22 Nov there are three workshop sessions:
Session 1: 10am-11.30am Session 2: 12noon-1.30pm Session 3: 2pm-3.30pm.
What Time Will the Virtual Conference Start And Finish?
The virtual 2 day conference will run from 9:00am – 5.30pm AEDT on Thursday 19th and Friday 20th November 2020.
The virtual workshops will run from 10.30am – 3.30pm AEDT on Saturday 21st and Sunday 22nd November 2020. Note: AEDT – Australian Eastern Daylight Times
Can I have a copy of the program?
In a time of trauma and hardship we’re curating a Happiness & Its Causes program this year focussing on the tools and techniques for recovery, resilience and flourishing. Something to uplift us and give us hope for the future and confidence that together we can make a difference in the world.
What is the Difference Between a General Attendee and a Gold Ticket Attendee?
General Attendee tickets give you full live access to either the virtual 2-day conference or workshops depending on the ticket you purchase. (Note: RECORDINGS NOT included)
A GOLD ticket has the added bonus of exclusive 90-day access to the video archive of all speaker presentations from the conference or all workshops. This allows you to watch back presentations in your own time as well as watch presentations running consecutively in the real time event, that you would have otherwise missed. Purchasing a GOLD ticket ensures you will not miss out on anything! A good option for people wanting to attend from different time zones.
Can I watch the virtual event in my own time after the event?
Only with the purchase of a GOLD ticket that has the added bonus of the exclusive 90-day access to a video archive of all the edited presentations.
How do I access the video recordings of the conference or workshops?
After the conference and workshops are finished, the video recordings will be fully edited and uploaded online to a private page. All GOLD ticket holders will be sent an email with the link, password and information on how to access the recordings for a 90 day period. (Note: The editing process takes approximately 3 weeks to complete. Please make sure to check your junk/spam folder for the important email!)
Can I Network at the virtual event?
Yes, you can network at Happiness & Its Causes virtual via the dedicated networking area. You will be randomly matched up with other attendees. You cannot be matched with the same person twice! Plus you can exchange contacts if you like, but no pressure as you will not see who has exchanged contacts with you until after the event finishes.
HOPIN REGISTRATION INFORMATION
- Select a ticket on the right hand side of the screen..
- A screen will appear where you can enter your name etc. If you already have a Hopin account click on the ‘Sign In’ link above the conference logo. If you don’t have a Hopin account, fill out your details and click ‘Sign Up’.
- Once registered you can update your profile with your photo and headline (Job title and Organisation).
Click on “My Account”on the top right, and then click on the “Profile” If you don’t upload a photo the default initials will appear.
GOOGLE CHROME is the preferred browser. Hopin is not compatible with Microsoft Explorer, Edge or Safari.
You will need to pre-register in the Hopin event(s) – 2 day conference and/or 2 day workshops. Please remember to save your password when you create your Hopin account, as you will need it to access the virtual event(s) in November. You will receive automated ‘Event Reminders’ with a link to the event(s) and you can also access the event(s) from the home page of your Hopin account.
Please note: it is not possible to watch the virtual conference live with registration in one of the Hopin events.
There is no physical ticket required for Happiness & Its Causes 2020 virtual. You just need to register for the event in Hopin create an account, update your user profile and you will gain access to the event via your Hopin account.
I Already Have a Ticket to Happiness & Its Causes 2020, How Do I Transfer to the Virtual Event?
If you were a ticket holder for Happiness & Its Causes 2020, you were sent an email announcement in August with links and information on how to transfer your ticket(s) for the virtual Happiness & Its Causes 2020. If you haven’t received an email, please check you junk/spam folders initially before contacting firstname.lastname@example.org for assistance.
Can I upgrade my general ticket to a GOLD ticket?
If you have purchased a general ticket to either the workshops or conference and would like to upgrade to a GOLD ticket, please email your ticket information to email@example.com for assistance.
Can I register for someone else?
No – you can’t register on behalf of someone else. Each attendee will need to register for their own ticket, create their own personal Hopin account and update their own profile. Each person needs to login to their Hopin account to access the live conference/workshops in November.
How Can I Obtain A Copy Of My Invoice/Receipt?
Hopin send automatic receipts on completion of your registration. If you require a tax invoice/receipt for Happiness & Its Causes 2020, please email your Hopin receipt firstname.lastname@example.org we will send you a tax invoice. (Note: During our very busy pre event and event production we will be unable to respond to invoice requests quickly, however we will respond as soon as possible post event.)
I have purchased the wrong ticket, can I change it?
If you have purchased a ticket to the workshops instead of the conference or vice-versa, please contact email@example.com for assistance.
Bulk Ticket Discount Purchases
We can assist with a bulk discounted ticket payment option for organisations purchasing 10+ tickets where you prepay in bulk and we send you a prepaid registration link for your staff to access and create their personal Hopin accounts with profiles to finalise their registrations.
A generous 25% discount applies to purchases of 10 or more tickets purchased in the one transaction. Please contact firstname.lastname@example.org to arrange a bulk ticket purchase.
What is the Cancellation Policy?
Under our ticketing terms and conditions all tickets are non-refundable. If you are unable to attend this event, a replacement delegate may be sent in your place at no extra charge. We do not provide refunds, credit notes or rollover to future events.
All listed speakers are confirmed – however, sometimes life events such as illness or death in the family prevent speakers from making it at the last minute. Speaker cancellations do not affect the cancellation policy. Purchase of a ticket indicates that you have read and agree to comply with this cancellation policy.
VI Conferences is not responsible for any loss or damage as a result of any speaker or program substitution or alternation, or the postponement or cancellation of an event. We suggest you consider investing in travel insurance, in case an extenuating event prevents you from attending.
Please check for an answer to your query in the frequently asked questions (FAQ’s) above. If your question is not answered above please contact the email below for assistance.