FAQs

Happiness & Its Causes is being held in the magnificent Verbrugghen Hall. See the website for details

There is no public parking available at the venue. More information about getting to the venue can be found on the venue’s website.

Morning and afternoon tea and lunch are provided for all delegates.

When you book your ticket you will be able to specify any dietary requirements. There will be gluten free and vegetarian and vegan options available upon request. 

Bookings are managed through our ticketing partner Humanitix. Please refer to this article for instructions on making changes to the ticket.

Bookings are managed through our ticketing partner Humanitix. Please refer to this article for instructions on making changes to the ticket.

Under our ticketing terms and conditions all tickets are  non-refundable. If you are unable to attend this event, you can edit the name of the attendee on the ticket to allow someone else to attend. Please refer to this article for instructions on making changes to the ticket.. We do not provide refunds, credit notes or rollover to future events. 

Speaker cancellations do not affect the cancellation policy. Purchase of a ticket indicates that you have read and agree to comply with this cancellation policy.  

VI Conferences is not responsible for any loss or damage as a result of any speaker or program substitution or alternation, or the postponement or cancellation of an event. We suggest you consider investing in travel insurance, in case an extenuating event prevents you from attending.  

If you are not receiving our emails it is advisable that you save our emails conferences@viconferences.com.au and noreply@viconferences.com.au to your safe/white list and check the junk/spam folders on a regular basis.

VI Conferences is not a Registered Training Organisation, however, delegates are still able to claim Professional Development Points through their relevant professional organisations by attending the main 2 day conference as well as the Pre-Conference and Post-Conference Workshops. 

Attendance Certificates can be provided upon request post-conference by emailing us. Please use the contact form below to request a certificate after the conference.

The action packed program is designed to suit professionals, organisations and individuals interested in health care, education, psychology and mental health, business and more. 

Motivate yourself, your work colleagues and your organisation – bring your whole team to this inspiring event! 

TERMS AND CONDITIONS

The information provided on the FAQs page of this website form part of the terms and conditions when booking a ticket.

Cancellation policy

All tickets are non-refundable. If you are unable to attend this event, a replacement delegate may be sent in your place at no extra charge. We do not provide refunds, credit notes or rollover to future events. 

Payment

Payment is required at the time of booking.

VI Conferences and its related companies have a firm commitment to privacy in accordance with the Privacy Amendment (Private Sector) Act 2000, which took effect in December 2001. This privacy policy covers all personal information that we hold.

Collection of Information
From time to time we may invite you to supply personal information in order for us to authenticate your identity or to provide you with products or services (such as access to our registration and purchasing services, email newsletters and offers). In order to deliver such services, we will need to process and store your personal information and may need to transfer it to our relevant partner(s). By submitting your personal information, you consent to such processing and transfers in connection with such services and for any other purposes to which you consent at the time you provide the information, or as provided in this Privacy Policy. We are committed to protecting your privacy and security of your personal information.

Whenever we collect personal information from you we will do so in a lawful and fair way. We will also advise you how and where to contact us. If we collect the information from a third party we will take reasonable steps to advise you of that collection promptly. We will tell you why we are collecting the information and the third parties to whom we usually disclose that information. If you do not wish to provide the information we request, we will tell you what impact this will have.

Disclosing Information
We will only disclose personal information in accordance with the Act. This means that it will be disclosed if:

• we told you when collecting it that it would be disclosed for that purpose or for a related purpose that you would reasonably expect;
• we have your consent;
• it is part of business assets which we are selling;
• we are required by law to disclose it; or
• it is otherwise permitted under the Act

Opt Out
We will provide you with a low-cost way of contacting us if you wish to opt out from receiving further marketing offers. In accordance with the Act, direct marketing offers will contain an opportunity to opt out.

Use of Cookies
VI Conferences uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies also allow VI Conferences to make our sites more responsive to your needs, by delivering a better and more personalised experience to you. The cookies are typically stored on your computer’s hard drive and are used by VI Conferences to help track your clicks as you go through the pages within one of our Web sites. This allows registered users to avoid reentering information upon every new visit to our sites. VI Conferences may also use the information obtained through cookies to refine our marketing strategies, such refinement may include sharing such non-PII information with third party marketing and analytic providers (i.e. Google, etc.).

Quality of Information
We will take reasonable steps to ensure that the information that we collect, use and disclose is accurate, complete and up to date.

Security
We are committed to protecting your privacy and will take reasonable steps to ensure that the information we collect is protected from loss and misuse and from unauthorised access, modification and disclosure.

Access to Information
You can access your personal information upon request. However, there are occasions when this access may be denied under the exemptions contained in the Act.

Availability of Policy
This policy is available upon request. It will be reviewed from time to time and any amendments will be included in the updated policy.

Privacy Enquiries
If you have any questions about this privacy policy, any privacy related dealings with us or a possible breach of your privacy or would like further information about our information management practices, you can contact us via the contact form below.